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Frequently Asked Questions

Absolutely! We are born and bred Australian and operate from our office and warehouse in the Sunshine Coast, South East Queensland.

We believe that life shouldn’t wind down after the sun retreats but rather the opposite. Teralume Industries is founded from a team of night time nutters that wind kilometres up in the dark hours. No arrogant marketing. No gimmicks. Just real people living their passion!

Teralume Industries is an Australian owned and operated company. We source our raw materials from all around the world, these materials come from China (80%) United State of America (12%) and Japan (8%). We assemble all of our products in China under stringent quality control and excellent craftsmanship. The result is a superior product that’s affordable, delivered straight to your door.

We recognise that customers are demanding a good value solution, and we’ve listened. We choose to direct funds into creating a easier, better value option for you instead of investing in large showrooms and frustrating sales people! We’ve invested in creating a simple and easy solution to lighting, delivered directly to your door.

If you order before 2.30pm AEST, we will be able to dispatch your order the same day. Typically speaking, your order will be delivered in most places in Australia within 3-4 business days.

Easy! After your order is complete, our system will take maximum 1 hours to generate a shipping label and book the shipment. Once this process is complete, you will be emailed a tracking number in which you will receive updates and have the ability to track manually. We typically use StarTrack Express.

We are always here to help. The most effective way of getting in touch with us is via email here . If it’s urgent, you are more than welcome to call us on 07 5357 8775
Don’t stress! If you need to change your shipping address for any reason, the best way to let us know is calling us on 07 5357 8775. We will do our best to hold or redirect the shipment to the correct address.

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