Dispatch & Delivery Policy
Our Australian based team are here to help.
Thank you for visiting and shopping at Teralume Industries. Please read our terms and conditions relating to our Dispatch & Delivery Policy.
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience high volumes of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Where applicable, shipping charges for your order will be calculated and displayed at checkout.
Shipment method: Startrack / Couriers Please / Fastway Couriers
Estimated delivery time: 3-5 business days (depending on location)
Shipment cost: Included
Please Contact Us to inquire about overnight delivery.
*Overnight delivery is only available for orders with Australian delivery addresses.
Delivery delays can occasionally occur.
Shipment To PO Boxes or APO/FPO Addresses
Teralume Industries ships to addresses within Australia and it’s territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Teralume Industries is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Teralume Industries is not liable for any products damaged or lost during shipping. If you received your order and it was damaged on arrival, please file a claim by contacting the shipment carrier.
Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Please Contact Us for shipments outside of Australia.