Get the support you need,
when you need it.
Our warranty covers all products that do not work properly because of material defects or due to faulty workmanship, subject to the terms of this Warranty Statement.
Our warranty applies only to product that has been installed according to the manufacturer’s installation instructions, operated within the proper specifications, not subject to abuse or misuse or excessive voltages and not altered and as to which a date code tag, product sticker, seal or the like, that was applied by the manufacturer, has been removed or altered. Teralume Industries retains the sole right to determine what constitutes a defect in performance or manufacturing.
The warranty applies only to the original purchaser. Each warranty claim must be accompanied by a dated proof of purchase and a completed Return Product Authorisation (RPA) Form. If the customer returns a defective product to Teralume Industries (Teralume Industries in Maroochydore, QLD) during the warranty period for the product and if Teralume Industries determines that the product is defective, then Teralume Industries will, at its option, either repair or replace the defective product. Such repair or replacement is the sole and exclusive remedy for a defect in a Teralume Industries product.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Teralume Industries will not be liable to the purchaser or anyone else for incidental, consequential, special, exemplary, indirect, or punitive damages arising from any defect, including but not limited to, personal injury, death, property damage, lost profits, or other economic injury. Without limiting the preceding sentence, Teralume Industries shall not be liable for expenses incurred in the use of a product and/or the removal and re-installation of a product requiring service or repair or for the packaging, handling or shipping of a product to Teralume Industries and/or its authorised distributors.
Our warranty will not apply to a product if the Warranty Return Policy & Procedures are not strictly followed with respect to the product. Returned product that is damaged by shipping via the RPA procedure is not the responsibility of Teralume Industries.
This warranty shall be governed by the laws of the State of Queensland. Any action arising out of or relating to this warranty shall be brought in any federal or state court located in the State of Queensland and having jurisdiction of the subject matter.
Please Note: Teralume Industries is not obligated to permit a customer to return a non-defective product. If Teralume Industries does, in its sole discretion, permit such a return, then the return could be subject to a restocking fee of at least 20%, as determined by Teralume Industries.